COVID-19 Refund and Cancellation Policy
VEGAN TRAVEL GERMANY The following information applies to sailings on Vegan Travel (referred to herein as “VT” or the “cruise line”) scheduled during the nationally declared Public Health Emergency involving COVID19. Except as specifically stated below, or as otherwise provided in the Cruise Ticket Contract (the “Ticket Contract”) for your cruise, the standard cancellation policies and penalties described in the terms and conditions apply. The below policies are effective July 15, 2021 and apply to all VT cruises scheduled to sail between August 1, 2022 and December 31, 2022, inclusive: If your cruise is cancelled by VT or boarding is delayed by twenty-four (24) hours or more due to government order or declaration of a Public Health Emergency, you are entitled to a full refund of the cruise fare paid to VT within 15 days, or an optional Future Cruise Credit (“FCC”). Guests denied embarkation or reboarding, or who are disembarked or quarantined during the voyage, for failure to comply with the VT COVID-19 Policies and Procedures in effect at the time of the cruise, shall not be entitled to a refund or FCC, compensation of any kind, or any of the assistance described in this Policy. General For purposes of this Policy, your “Traveling Party” means your family members living with you in the same household and traveling companions assigned to your stateroom on the cruise. The terms of this Policy will remain in full force until we choose, in our sole discretion, to update or modify all or part of it. Updates or the modifications may be made and shall be effective without publication, although we will endeavor to post any updates or changes in a timely manner to a publicly accessible forum such as the vegan-cruises.com website. 07/2022
REFUND AND CANCELLATION POLICY FOR COVID-19
Cruise Cancelled By Vegan Travel
Cruise Cancelled By Guest
If, following a declaration of a Public Health Emergency, you cancel a booking for a cruise scheduled during the declared emergency, or must cancel your booking because you are prohibited from traveling to the vessel due to a governmental travel restriction, but the cruise is not cancelled, you are not entitled to a refund OR a FCC for the cruise fare paid to VT.
Please contact your trip insurance to claim back your expenses.
In all other cases our standard cancellation policy will apply, as set forth in the terms and conditions.
If you, or someone in your Traveling Party, cancel a cruise booking due to testing positive for COVID-19 within 14 days of embarkation, you and they are NOT entitled to a refund, or an optional FCC, for the cruise fare paid to VT. If you had close contact with a positive or suspected COVID19 case within 14 days of embarkation, and VT deems you are unfit to travel, you, and anyone else in your Traveling Party who cancels, are not eligible for a refund of the cruise fare paid to VT, or an optional FCC equal in value to the same. Please contact your trip insurance.
If you report, or we identify, that you may have been exposed to or are likely to have been infected by COVID-19, we may require that you and others in your Traveling Party do not travel to the port. This is in order to prevent the transmission of COVID-19. Anyone effectively denied boarding in these circumstances will not be entitled to a refund, or an optional FCC, for the cruise fare paid to VT.
Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation
If you, your family members, traveling companions or other close contacts are denied embarkation or reboarding, or quarantined or disembarked during the voyage, due to a positive COVID-19 test or being suspected of having COVID-19, you and they are not entitled to a refund, or an optional FCC, for the cruise fare paid to VT in the event of denial at embarkation, or a pro-rated refund or prorated FCC for the unused portion of your cruise fare in all other cases.
If you are fully vaccinated or unable to be vaccinated and you test positive for COVID-19 during the voyage, the cruise line will:
- cover the cost of necessary COVID-19 tests onboard the ship (where applicable);
- coordinate any required land-based quarantine for you and members of your Traveling Party [VT will assist with coordinating arrangements necessary but will not be responsible for any associated costs] - and -
- coordinate travel arrangements to get you and members of your Traveling Party back home [VT will assist with coordinating travel arrangements necessary to get the guest(s) back home but will not be responsible for any associated costs].
We will also provide the same assistance to identified close contacts who are fully vaccinated or unable to be vaccinated if they are required to quarantine onboard or are disembarked or denied reboarding due to have been in close contact to a guest who tests positive for COVID-19.
If a guest who does not fall within the immediately preceding bulleted point is denied boarding at embarkation or reboarding, or is disembarked during the voyage due to a positive COVID-19 test or being suspected of having COVID-19, VT will assist with coordinating travel arrangements necessary to get the guest back home but will not be responsible for any associated costs.
Obligation to Comply with VT‘s COVID-19 Policies and Procedures
